Fast Glass 24 Hrs 7 Days began as a simple idea grounded in dedication and determination. We didn’t have a fleet of vehicles or a large staff—just one truck, a toolbox, and an unwavering promise to help people when they needed us most. In those early days, the focus was on solving problems fast, doing the job right, and treating every customer like they were the only one.
Word of mouth fueled our growth. Shop owners with shattered glass, families with broken windows, and landlords in a bind all began spreading the word. Our customers became our best marketing channel. With every job, we left more than just a pane of glass behind—we left peace of mind, a sense of relief, and trust. From our modest workshop, we answered phones personally, responded promptly, and followed up on each job to make sure everything was just right. As our reputation grew, so did the scale of our work. But through it all, we never lost our small-business values: integrity, hard work, and treating every customer like a neighbour.
We invested in better tools, refined our processes, hired passionate people, and built systems that allowed us to deliver excellence at scale. But we never compromised on what made us different. We didn’t aim to be the biggest—we aimed to be the most dependable. And it worked. Today, Fast Glass 24 Hrs 7 Days is a trusted name across Melbourne and beyond, because our foundation was laid with care, consistency, and a genuine desire to help.
That legacy continues today in every job we take on. Whether we’re replacing a shattered sliding door in the middle of the night or fixing a commercial storefront before sunrise, the heart of our business remains unchanged.
From humble beginnings to global recognition, the journey of Fast Glass is one built on faithfulness to our calling: to be fast, to be excellent, and to be there when it counts.
Our 1-Hour Emergency Promise
One promise changed everything: 1-Hour Emergency Response. This commitment isn’t just a marketing catchphrase—it’s a life-saving service for homes and businesses facing a crisis. Imagine it’s 2 AM and your shopfront is smashed in. Or a sudden storm breaks a bedroom window. Waiting until morning isn’t an option. That’s why we made a guarantee that few others would dare: We’ll be there in under an hour—anytime, day or night. To make this possible, we had to rewire how our business operated. We streamlined our response system, introduced dispatch maps, and trained teams for overnight shifts. We even kept essential types of glass stocked and pre-cut to save minutes in high-pressure situations.
It wasn’t easy. Melbourne traffic, bad weather, late-night challenges—there were plenty of hurdles. But our mission was clear: if we say one hour, we mean it. This commitment quickly made us stand out. Customers no longer had to wonder or wait. They could breathe easier knowing that Fast Glass was only a phone call away.
We’ve had calls during holidays, during storms, and even from neighbouring suburbs who heard about our speed and wanted help outside our usual range. And we showed up. Every time.
Today, our 1-Hour Emergency Promise isn’t just something we say—it’s something we’re known for. It drives our logistics, our team training, and our entire customer experience model.
It’s this reliability that has earned us thousands of five-star reviews and countless referrals. The peace of mind we deliver is what keeps people coming back—and keeps them telling others about Fast Glass 24 Hrs 7 Days.
Why Customers Keep Leaving 5-Star Reviews
Reviews tell stories—and our story is told over 1,400 times and counting. Each five-star review represents a real moment in someone’s life. A business reopened sooner than expected. A family felt safe again. A homeowner slept soundly knowing their window was secure.
Why do people leave so many glowing reviews? Because we deliver more than just glass—we deliver calm in the chaos. Our team members are often named in these reviews—George, Pan, and others—because our service is personal. We don’t treat customers like jobs. We treat them like neighbours. And people remember that. From the first phone call to the final clean-up, every step of our service is focused on excellence. We don’t just replace the broken pane—we restore order, safety, and trust. We also follow up after the job. Not with pressure—but with gratitude. We send a short thank you and a link to review us. And more often than not, customers respond with heartfelt messages.
We’re proud of our 5-star average. But we’re even prouder of the trust that number represents. Each review helps someone else feel confident to call us. And that’s what it’s all about. Google Reviews have become our biggest driver of new business. They’re also a constant reminder that we’re doing something right. And that motivates us to keep going—even at 3 AM.